FAQ

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General Questions

Q: How do I purchase tickets in advance?

A: You can purchase tickets online through our website.  Just go the calendar page and click on the “BUY TICKETS” icon for the show or event you want to buy tickets to attend.  If you are having trouble buying tickets online, please email info@ndvenue.com and we can help you!.

Q: Can I transfer my Will Call tickets to someone else?

A: Yes. If you purchased your tickets through The North Door website’s ticketing service.  If you can’t attend the show or event and would like someone else to go in your place, follow the instructions provided here to add someone to your will call ticket: http://help.queueapp.com/hc/en-us/articles/200846596-Can-I-have-a-refund-for-reason-

Q: I’ve never been to The North Door before, do I get a seat or is it standing room only?

A: This depends completely on the show or the event.  For the most part, if it’s not a seated show, we always place stools and cocktail tables throughout the space for guests who want to rest their feet or set their drinks down.  If you have special needs, or have a guest who is handicapped and has special seating needs, we are always happy to accommodate that for you; just email us at info@ndvenue.com and we’ll add it to the notes for our team.

Q: Can I leave the venue and come back?

A: The general policy for the venue allows re-entry; however, there are occasions when this may not be permitted.  Ask one of our friendly door staff and they’ll let you know before you take off.

Q: Where can I park?

A: Parking options for shows and events at The North Door are listed below:

1 – Cap Metro Lot Entrance on East 5th street, at San Marcos street (between Brushy street & Waller)

2 – Corazon Parking Garage Entrance on San Marcos street, between East 5th and 6th streets

3 – Curbside Metered Parking Metered parking costs $1 per hour and limited to 3 hours at a time.  Free parking is available on Brushy and East 5th streets all day on Sunday, and weekdays until 6pm. Paid parking meter hours are Monday – Saturday from 6pm – Midnight.

Click here for a google map of the area with directions to parking.

Q: What type of payment is accepted at the bar?

A: The bar will accept cash as well as Visa, Mastercard, Discover, and American Express credit cards.  A $1.00 fee will be applied for all charges under $10.00.

Q: Is there an ATM in or near the venue?

A: There is an ATM located on site. It can be found in the lounge underneath the stairs that lead up to the restrooms. Ask our door staff to show you where to find it and they’ll be happy to help.

Q: Do I need an ID to enter the venue?

A: All patrons must show an ID to enter the venue, and will be required to pick up Will Call tickets.

Q: Can I smoke in the venue?

A: Smoking is not permitted in the venue, but is allowed on public sidewalks and on the patio outside of the building.

Q: What accommodations are made for people with disabilities?

A: Accessible seating for people with disabilities are available.  Please contact us at info@ndvenue.com for more information.

Q: What am I not allowed to bring?

A: Prohibited items include: outside food or drink, drugs, weapons, pets (service dogs permitted), and, unless approved prior to the event, professional photography equipment (cameras with detachable lenses).

Q: Where is the lost and found located?

A: If a personal item is lost, please email us at info@ndvenue.com or come back in for one of the events scheduled on our calendar.

Q: Can I bring a camera/audio or video recording equipment?

A: No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only pocket sized cameras will be allowed into the venue.

Q: How late do your shows run until?

A: Show end times will typically vary.  Please email us if you’d like show specifics.

Q: What is the age policy? (Does my child need a ticket?)

A: Permitted ages will vary from show to show, and can be found on the website.  Please email us at info@ndvenue.com if you don’t see the ages permitted listed on the website.

Q: Where can I get information on booking private events?

A: You may contact our Private Events Department at events@ndvenue.com for information.

Q: How can I be notified of upcoming events?

A: For the most up-to-date information on upcoming events at The North Door, please subscribe to our e-mail list HERE or follow us on Facebook and Twitter.

Q: Can I talk to a real person instead of emailing you?

A: Yes, you can.  Email is our preferred contact method because we are not always there to answer your calls!  If you’d like to get in touch with us by phone, please call us at (512) 710-9765.  If we don’t answer please leave a message and include your call back number and your email, just in case.

Booking & Private Events

Q: How do I get started planning my event?

A:  Begin by sending us an email over to events@ndvenue.com.  We would love to hear all about your event and answer all your questions, but first, consider the following choices you will make in the process. First, what is the purpose for the event? Specifics will allow us to suggest the menu and service packages that best fit the group you are entertaining. Second, do you know the type of bar service you would like to offer (host or cash bar)? Third, what is your budget? We are creative, and open to suggesting alternate ideas to help with the budget. It all starts with an email.

Q: How far in advance should I to book my event?

A:  Although three or four weeks is often sufficient to plan a successful event, weekend dates and dates near holidays sell out much more quickly. For us to serve you best, we suggest confirming your event date as soon as possible. In some instances, we have last-minute openings for event dates, so do not hesitate to shoot us an email.

Q: What if I want to book a ticketed or a free event, not a private event?

A:  No problem; we book all different types of events! For more information on booking ticketed shows or free events, email our Booking Manager, Butch Webster, at butch@ndvenue.com or you can email info@ndvenue.com.

Q: Do you provide alcoholic beverages?

A:  Yes. We are fully licensed by the Texas Alcoholic Beverage Commission to sell and serve alcoholic beverages and covered by full liquor liability insurance.   We have a fabulous staff of friendly, experienced, and knowledgeable bartenders who are all TABC certified and ready to provide your guests with outstanding service!

Q: Do you serve food? Can I bring in my own caterer?

A:  The North Door has an outstanding pizza kitchen on-site, as well as a special small bites menu offered to clients who’d like something other than pizza.  We do allow outside caterers, however we do charge an outside caterer fee, which will be applied to your final bill.

Q: What about bartenders and door staff? How many do I need for my event? Is there any extra service charge for gratuity?

A:  The amount of bar staff required for your event depends on details such as guest count, menu, length of event, and other production needs.  All of our staff are TABC certified, and all rentals include bartenders, door staff, kitchen staff, and a manager on duty.  A gratuity of 20% will be applied to all host (open) bar tabs and catering orders.

Off-Premise Services

Q: Can you provide the alcohol for my event if it somewhere other than the North Door?

A:  Yes. Bar and beverage service is a big part of entertaining and The North Door is fully licensed by the Texas Alcoholic Beverage Commission to sell, serve, and transport alcoholic beverages and is covered by full liquor liability insurance.  Check with your venue first on their policy for bringing in outside alcohol.  Some venues (like the North Door) do not allow you to bring in outside alcohol because they have a preferred service provider or they are already licensed to provide it.

Q: Is there a minimum cost or minimum guest count?

A:  Yes.  We have a minimum of $1,000 for all off-premise events.  If you are expecting 200 guests or more, an additional $1,000 minimum is required per every 200 guests (i.e., $2,000 guarantee for 200 guests; $4000 guarantee for 400 guests, etc).  For bartender and setup services only, we require a 4-hour minimum (plus an additional hour minimum for setup and breakdown).

Q: What is the price range for using glassware instead of disposables?

A:  Glassware  is available in a variety of styles, so the prices can vary. In addition, the style you need will depend on the menu. Prices can start as low as $3.00 per Guest. We will provide you with a customized estimate, including the additional staff required, based on your event details and the type of glassware you select. Delivery and pick up fees will also be added.

Q: What about bartenders and door staff? How many do I need for my event? Is there any extra service charge for gratuity?

A:  The amount of bar staff required for your event depends on details such as guest count, menu, length of event, and whether you use disposables or glassware. The North Door starts by including basic bar staff in our Off-premise Service Packages. Once we have all the details for your event, we will determine If additional staff are needed for preparation, bussing and bar services, which will be outlined in your estimate. A gratuity of 20% will be applied to all invoices (includes event management, menu and planning services, set-up and clean-up services).

Q: Can you provide other non-alcoholic beverage services (i.e., coffee or tea service) for my guests? What about food?

A:  Absolutely.  We have special catering packages as well for clients who aren’t looking to provide alcohol, but are looking to provide food and non-alcoholic beverages.

Q: Can you help me with rental equipment like tents, tables and chairs, or patio heaters?  What about bands or a DJ? 

A:  Of course! Customizing your event is our specialty. We are dedicated to maintaining great relationships with our vendors in the community and we work very closely, arranging these and other services.  Tell us your needs and we can easily add any or all to your estimate.

Q: Can you assist with furniture set up and breakdown?

A: Absolutely! We just need to be aware of the expectations prior to your event to ensure we are staffed appropriately to handle the set up within the allotted time block. We can also assist with table and chair movement during your event if staffed appropriately. Additional labor fees may apply, depending on package selection.

Q: How far in advance should I to book my event?

A:  Although two or three weeks is often sufficient to plan a successful event, weekend dates and dates near holidays sell out much more quickly. For us to serve you best, we suggest confirming your event date as soon as possible. In some instances, we have last-minute openings for event dates, so do not hesitate to shoot us an email.

Q: What are your payment terms?

A:  A deposit of 50% of the event estimate (total cost of alcohol, beverage, staff and equipment) is required to reserve an event date. The remaining balance, or 100% of the event estimate, is due no less than five business days prior to the event date.

Q: What is your cancellation policy?

A:   30 days or more prior to the event date – no cancellation fee

8 – 30 days prior to the event date – cancellation fee is 25% of the event estimate

7 days or less prior to the event date – cancellation fee is 50% of the event estimate

Once you have reserved an event date for off-premise catering, cancelling or changing the date with less than 30 days notice incurs the above fee schedule.

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